Six pages covering the back-of-counter and the bench — taking a piece in for a repair, running a custom commission from enquiry through to collection, issuing an appraisal certificate, attaching photos to jobs, and the unified intake screen that replaces three separate take-in forms with one.
The unified workshop hub — cross-product queue across repairs, bespoke, and appraisals, the KPI strip, the held-7-days filter, and the calendar view.
The seven-stage repair workflow from intake through ready-for-pickup, with the automatic notification on stage change (channel-configurable).
The ten-stage custom-work workflow — enquiry through collected — with deposit tracking, kanban drag, and photo updates per stage.
The back-of-counter intake surface at /intake — fast creation of repair tickets, bespoke jobs, or stock sales from one screen.
Appraisal types, the draft → in-progress → completed → issued workflow, and the PDF certificate output.
How photos attach to repairs and bespoke jobs, what's captured automatically, what isn't, and customer-visibility via the tracking link.