Four pages framed from your customer's perspective — the screens your buyers and repair customers see when they look up a tracking ID, scan a passport QR, browse your storefront, or fill out a contact form. The jeweller-facing sections of this documentation describe how you operate the machinery; these pages describe what your customer experiences when the machinery surfaces back to them.
The public /track page customers visit to check repair status, view photos, and message the workshop. Here's what your customer experiences after you've booked their ticket in.
The public /verify page customers visit to look up provenance — issuance date, specifications, ownership state if recorded, repair history, and the issuing jeweller.
The tenant subdomain — catalogue, appointments, repair enquiry, and tracking surface. Lead-capture, not checkout; checkout flows through your connected Shopify or WooCommerce store.
The web-enquiry inbox — what comes in from your storefront contact, appointment, and repair-enquiry forms, and how to convert each one into a customer plus the right downstream record.